This Privacy Policy explains what personal information felbet collects from players in the Philippines, how that information is used, who it may be shared with, and what rights you have over your own data. felbet is committed to handling your personal information responsibly, transparently, and in accordance with applicable Philippine data protection law.
Our Commitment to You
These cards summarize felbet's core data protection commitments. Full details for each principle are explained in the policy sections below.
All data transmitted between your device and felbet.win is encrypted using 256-bit SSL/TLS. Sensitive fields — including passwords, payment details, and identity documents — are stored with additional encryption at rest. Your personal information is never transmitted over unencrypted channels.
felbet does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used exclusively for the purposes described in this Privacy Policy — to operate your account, process payments, verify your identity, and comply with legal obligations.
Filipino players have the right to access, correct, delete, and restrict the processing of their personal data held by felbet. You also have the right to withdraw consent for marketing communications at any time. Requests are handled through the felbet support team and processed within 15 business days.
felbet shares personal data only with carefully selected third parties — payment processors (GCash, PayMaya, BPI, BDO), identity verification providers, game suppliers, and regulatory authorities — and only to the extent strictly necessary to deliver services to you or comply with legal requirements. No data is shared beyond its stated purpose.
felbet retains personal data only for as long as required to fulfil the purposes for which it was collected — including regulatory retention requirements under Philippine anti-money laundering law. Account data is typically retained for a minimum of five years following account closure. Data no longer required is securely deleted.
In the event of a personal data breach that poses a risk to your rights, felbet will notify affected players and the National Privacy Commission (NPC) of the Philippines within the timeframes required by the Data Privacy Act of 2012 and its implementing rules. We maintain an incident response plan for data security events.
This Privacy Policy applies to all personal information collected by felbet — the online casino and sports betting platform operated at felbet.win — in connection with the registration, use, and management of player accounts, the processing of deposits and withdrawals, the provision of customer support, and all other services accessible through the felbet platform.
This policy applies to all individuals who interact with felbet, including registered account holders, individuals who browse felbet.win without registering, and individuals who contact felbet support. Where you are located in the Philippines, the Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations apply to the processing of your personal information by felbet.
References to "felbet," "we," "us," or "our" in this policy refer to the felbet platform and its operators. References to "you" or "the player" refer to any individual whose personal data is processed by felbet.
felbet collects personal information from you directly — through account registration, KYC verification, payment transactions, and support interactions — and automatically through your use of the platform. The following describes the categories of information we collect.
felbet does not collect sensitive personal information — such as health records, political views, or religious beliefs — except where strictly required by law (for example, responsible gaming self-exclusion records that may involve health-related context).
felbet uses the personal information collected from Filipino players for the following purposes:
Under the Data Privacy Act of 2012 and its implementing rules, felbet processes your personal information on the following legal bases:
felbet does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your personal data is shared only with the following categories of recipients, and only to the extent required for the stated purpose:
5.1 Payment Processors
To process deposits and withdrawals, felbet shares necessary transaction data — including your registered name and payment identifier — with your chosen payment provider: GCash, PayMaya, BPI, BDO, Metrobank, or UnionBank. These providers are independent data controllers subject to their own privacy policies and the relevant Philippine financial services regulations.
5.2 Identity Verification Providers
KYC identity verification is conducted with the assistance of third-party verification service providers. These providers receive your submitted identity documents and verification media for the sole purpose of confirming your identity. They are contractually bound to process this data only for KYC purposes and to maintain appropriate security standards.
5.3 Game Technology Providers
Game providers — including JILI Gaming, Evolution Gaming, Pragmatic Play, and PG Soft — receive limited account identifiers and gaming session data necessary to deliver games to your account, calculate outcomes, and maintain game integrity. Game providers do not receive your full identity details or payment information.
5.4 Regulatory Authorities
felbet may be required to disclose personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine regulatory or law enforcement authorities where required by law, pursuant to a valid court order, or to report suspected criminal activity including money laundering.
5.5 Business Operations
felbet may share data with service providers supporting platform operations — including cloud hosting, cybersecurity monitoring, customer support software, and analytics. All such providers are subject to data processing agreements that restrict use of your data to the specified service purpose.
Where personal data must be transferred to a service provider or game platform located outside the Philippines, felbet ensures appropriate contractual safeguards are in place consistent with the requirements of the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers. See Section 11 for full details.
felbet.win uses cookies and similar tracking technologies to deliver and improve the platform's functionality, remember your preferences, and support security and fraud detection.
You may manage cookie preferences through your browser settings. Disabling non-essential cookies may affect your experience on felbet.win but will not prevent access to core platform functions.
felbet retains personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory retention obligations, and to resolve disputes and enforce agreements. The following retention periods apply as a general guide:
| Data Category | Retention Period | Primary Basis |
|---|---|---|
| Identity and KYC documents | 5 years post-closure | AMLC / regulatory obligation |
| Transaction and financial records | 5 years post-transaction | AMLC / regulatory obligation |
| Game history and wager records | 3 years post-activity | Dispute resolution / PAGCOR |
| Account profile data | 5 years post-closure | Contractual / regulatory |
| Support communication records | 2 years | Dispute resolution |
| Self-exclusion and RG records | Duration + 5 years | Responsible gaming compliance |
| Marketing consent records | Until withdrawal + 1 year | Consent compliance |
| Technical / server logs | 12 months | Security monitoring |
When personal data is no longer required and no legal obligation requires its retention, felbet deletes or anonymizes it using secure methods. Anonymized aggregated data — from which individual players cannot be identified — may be retained indefinitely for platform analytics and improvement purposes.
felbet implements a range of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, loss, and destruction:
No digital system can guarantee absolute security. Despite felbet's significant investment in security measures, no internet-based data transmission can be guaranteed to be entirely free from interception. You are encouraged to use a strong, unique password and enable two-factor authentication to maximize your account security.
Under the Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules, Filipino players have the following rights with respect to their personal data held by felbet:
You have the right to request a copy of the personal information felbet holds about you and information about how that data is being used. Requests will be fulfilled within 15 business days of verification.
You have the right to request correction of inaccurate or incomplete personal information. For account profile updates, log in and navigate to Account Settings. For KYC document corrections, contact support with valid supporting documentation.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and no legal obligation requires its retention. Note that regulatory retention requirements may prevent deletion of certain records even following account closure.
You have the right to object to certain types of processing — including direct marketing — and to request that processing of your data be restricted in specified circumstances while a request is under review.
You have the right to receive a copy of the personal data you have provided to felbet in a structured, commonly used, machine-readable format, to the extent technically practicable.
Where processing is based on your consent — including marketing communications — you have the right to withdraw that consent at any time by updating your communication preferences in Account Settings or by contacting felbet support.
If you believe felbet has processed your personal data in a manner that violates the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). We encourage you to contact felbet in the first instance so we can attempt to resolve the matter directly.
To exercise any of the above rights, contact felbet's support team through the live chat widget on felbet.win or via the support email address listed in the footer. Please include your full registered name, account username, and a description of your request. We may ask you to verify your identity before processing sensitive data requests.
felbet services are strictly restricted to individuals aged 21 years and above, in compliance with PAGCOR regulations. felbet does not knowingly collect personal information from individuals under 21 years of age. Age verification is conducted during the KYC process, and any account found to belong to an underage individual will be closed immediately with all balances handled in accordance with applicable law.
If you believe that a minor has registered a felbet account or has been permitted to access an existing account, please contact felbet support immediately via the site's live chat channel. felbet takes underage gambling extremely seriously and maintains age verification controls at multiple stages of the account lifecycle.
Account holders are prohibited from sharing account credentials with any person under 21 years of age. Allowing underage access constitutes a breach of felbet's Terms & Conditions and may result in account closure and forfeiture of balances. If you are concerned about an individual's gambling behavior, visit our Responsible Gaming page.
Some of felbet's game providers and technology service partners operate servers or data processing infrastructure located outside the Philippines. Where personal data is transferred to such parties in countries outside the Philippines, felbet takes steps to ensure that appropriate safeguards are in place consistent with the requirements of the Data Privacy Act of 2012 and relevant NPC guidelines on cross-border data transfers.
These safeguards may include standard contractual clauses approved by the NPC, data processing agreements requiring recipient parties to maintain equivalent levels of data protection, and assessments of the data protection standards applicable in the recipient jurisdiction. Personal data transferred internationally is limited to what is strictly necessary for the recipient to perform the relevant service function.
felbet.win does not include links to external websites as a matter of platform policy. However, third-party services integrated into the platform — including payment processing interfaces and game launch environments — may have their own privacy policies and data practices. When you interact with a GCash payment widget, a PayMaya checkout flow, or a game supplied by a third-party provider, those parties' own terms and privacy policies govern their data processing activities.
felbet is not responsible for the privacy practices of third-party payment providers, game suppliers, or any other external services. We encourage you to review the privacy policies of any third-party services you interact with through the felbet platform.
felbet may update this Privacy Policy from time to time to reflect changes in our data practices, platform services, or applicable law. Material changes to this policy will be communicated to registered players via their registered contact information or through a prominent notice on felbet.win prior to the changes taking effect. The date of the most recent update is displayed at the top of this page.
Continued use of felbet services after the effective date of any update to this Privacy Policy constitutes your acknowledgment of the updated policy. If you do not agree with any change, you should cease using felbet services and contact support to initiate account closure before the update takes effect.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how felbet has handled your personal information, please contact the felbet support team through any of the following channels:
Privacy and data rights requests will be acknowledged within three business days and resolved within fifteen business days of receipt, subject to identity verification. For complex requests, this timeline may be extended by up to an additional fifteen business days with prior notification to you.
If you remain unsatisfied following felbet's response to your privacy complaint, you may lodge a complaint with the National Privacy Commission of the Philippines at www.privacy.gov.ph (please type this address into your browser directly; this is provided as a reference only).
🎰 Your Data Is Safe with felbet
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